F.A.Qs

You can send as many items as you can fit in the cotton reusable bag sent with the Swapping Kit. However, the sealed parcel cannot exceed 1kg.  Please read all instructions in the Swapping Kit.  In the event you have any item which does not fit in the reusable bag, then you can send us the same vide a separate courier on the below address at your own expense.

Swap Fashions
15/16, Karamchand Mansion,
Barrack Road, Marine Lines,
Mumbai – 400020
Contact No: +91 8591088819

Do not forget to mention your Name, Email, Contact number, Address,
and the ‘number of items’ on the package.

Every member gets 3 Swapping kits (3 free pick ups) a year.  One upon registration on the website and two thereafter. If you are unable to request and utilize the 3 Swapping Kits within a year then the same cannot be carried forward to the next year. 

As logistics is extremely challenging and expensive, we cannot allow more than 3 free pick-ups a year. So, if you have already used your 3 free Swapping Kits before the expiry of a year, then you are welcome to courier or drop off your additional clothes on your own at the following address:

15/16, Karamchand Mansion,
Barrack Road, Marine Lines,
Mumbai – 400020

Do not forget to mention your Name, Email, Contact number, Address,
and the ‘number of items’ on the package.

PS: Any damage caused to the parcel in transit or in the event the parcel is lost and not received by us, the same is not our liability.

Swap Fashions is very conscious about the carbon footprints that packaging materials cause.  Even though we use only eco-friendly packaging, we want to encourage our users to think twice before ordering or returning an item, in order to avoid excessive packaging.

Points are awarded on a fair basis keeping in mind the brand, quality and style of the product. It is even in the interest of Swap Fashions that the swappers earn more points as that will enable them to swap more. However, the number of points awarded are non-negotiable as points granted to each item is at a complete discretion of SWAP Fashions. 

We do not give cash returns in exchange for your pre-loved clothes. Instead, we give you a generous amount of points for your precious clothes.  These points ensure that you get unimaginable discounts on your future purchases, thus, giving you way more in return than a few 100s of Rupees that you would otherwise earn by selling your clothes.

Items once sent to Swap Fashions will not be returned. If something is not accepted to be listed on the website, then the same will either be sent for upcycling (for which you get 250 points) or donation to NGOs which collect clothes for recycling purposes (no points are earned for this).

Many of you may just want to give/ donate your clothes to Swap Fashions to ensure that expensive/ branded clothing will be utilized well by those who understand their value. You can request for a free pick or courier your clothes by yourself. However, make sure that the clothes are as per our ‘What we Accept List’ only.  

Following are the points’ range of different product categories:  

Western wear

Tops: 500 – 1000
Bottoms: 750 – 1250
Jackets: 1000 – 1250
Dresses/ Jumpsuits: 1000 – 1500
Accessories: 500 – 1000

Indian wear

Kurtis/ Casual Suits: 750 – 1250
Heavy Salwar Suits: 1500 – 3750
Lehengas: 2500 – 5000
Sarees: 1500 – 5000

Kids’ wear

Tops/ Rompers: 300 – 600
Bottoms/ Jackets: 300 – 800
Full Sets: 600 – 1000
Dresses/ Jumpsuits: 600 – 1000
Indian wear: 500 – 2000

Swap Fashions is very conscious about the carbon footprints that packaging materials cause.  Even though we use only eco-friendly packaging, we want to encourage our users to think twice before ordering or returning an item, in order to avoid excessive packaging.

The number of points awarded are non-negotiable as points granted to each item is at a complete discretion of SWAP Fashions. All Points are awarded on a fair basis keeping in mind the brand, quality and style of the product. It is in the interest of Swap Fashions that the swappers earn more points as that will enable them to swap more. 

Upon receiving your parcel of clothes, the parcel it is quarantined for 2-3 days, after which it is opened.  Items are then steamed before being put up on the website. Once you place an order for an item, the same is disinfected once again by steaming it before having it sent to you.    

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